Посилання
Fashion network. Stock issues and long queues cost British retailers £102bn each year. [Online]. Available: https://uk.fashionnetwork.com/news/Stock-issues-and-long-queues-cost-british-retailers-102bn-each-year,1099683.html#.XVKwKegzYuU
Hannah Constantin. Markov chains and queueing theory. [Online]. Available: https://www.math.uchicago.edu/~may/VIGRE/VIGRE2011/REUPapers/Constantin.pdf
ICMI. What do customers really think about long wait times? [Online]. Available:https://www.icmi.com/resources/2017/what-do-customers-really-think-about-long-wait-times
Inside Retail. Retailers lose US$2.35 billion as queues deter Hong Kong shoppers. [Online]. Available: https://insideretail.asia/2018/12/06/retailers-lose-us2-35-billion-as-queues-deter-hong-kong-shoppers/
Retail Times. Shoppers are put off by queues more than seven people deep, Box Technologies and Intel research shows.[Online]. Available: https://www.retailtimes.co.uk/shoppers-put-off-queues-seven-people-deep-box-technologies-intel-research-shows/

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